Pearson Senior Citrix Engineer in Noida, India

Senior Citrix Engineer

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary

The candidate will be a focused technology specialist with in-depth experience of key device platforms, technology solutions and, critically, live operational deployments and device management within the company. The candidate will deliver continuous improvements to our platform and services to ensure that we deliver a great user experience while meeting appropriate levels of device and information security. Focus will predominantly be on the Citrix platform, but needs to be flexible to expand to other platforms if required.

Qualifications

Accountabilities/Responsibility

  • Service design and implementation of virtualization based on cloud hosted solution

  • Virtualization lifecycle management, including assessment, design, implementation and BAU support

  • Migration of data center-hosted Citrix infrastructure to cloud hosting service (AWS/Azure)

  • Implementation of technology deployments, operating system builds, software distributions, software upgrades, patching and other end user system updates across the managed device estate.

  • Implementation of solutions to automate systems and processes.

  • Provide expert level support to the Design and Global Operations teams with respect to end user devices and associated capability both within educational establishments and throughout Pearson.

  • Create and maintain operating system builds, equipment standards and supporting documentation for users.

  • Management of incident, problem and change requests to ensure Service Level Agreement (SLA) targets are met.

  • Autonomously deliver projects as directed by line management to agreed timescales, cost and quality

  • Prioritize workflows, recommend key decisions, and manage assigned project communication to team via team meetings and line management

  • Maintain technology, processes and policies to enable the use of employee owned devices securely on the company network

  • Publish informative communications to C-level through end users,ensuring appropriate and effectiveness in coordination with other members of Pearson Technology Operations and clients in their business areas.

Skills and Abilities (Minimum):

In-depth technical knowledge and at least 10 years’ experience of:

  • Excellent proven implementation record of complex, highly available scalable Citrix 7.x environments.

  • Advanced understanding and administration of Citrix XenApp/XenDesktop 6.x and 7.x

  • Advanced Ivanti DesktopNowAppsense Desktop Now experience including Personalisation, EM, AM and PM

  • Advanced Citrix Provisioning Services 6.x and 7.15 or higherx

  • Ability to update multiple PVS Images and experience with PVS Versioning

  • Experience with Microsoft App-V Packaging 4.x/5.x and deployment of packages in App-V

  • Citrix Storefront 3.x

  • Netscalers

  • Operating System Build Engineering, unit testing, L3 technical support, root cause analysis and release management

  • Microsoft Windows (Version 7, 10 and above)

  • Active Directory Group Policy

  • Large scale application deployments and customisations for Citrix environments

  • Scripting PowerShell or VBScript

  • Experience delivering global change in an ITIL managed environment.

  • User Acceptance Testing

Skills and Abilities (Desirable):

Preference would be given to candidates with one or more of the following skills:

  • VDI Type 1 and 2 (Hyper-V, Parallels, VMware Fusion, Virtual Box, ESXi)

  • Antivirus endpoint security solutions, Symantec Endpoint Protection or equivalent

  • SCCM 2012, OSD and Application Management

  • Privilege Management systems, Avecto Privilege Guard or equivalent

  • O365 and Google Apps

  • XML, REST APIs, JSON, SQL, .Net, Bash, Python, Perl

Competencies

  • Must have excellent verbal & written communication skills

  • Ability to collaborate across globally dispersed teams

  • Excellent analytical and problem-solving skills

  • Ability to make calculated decisions and compromises in business critical situations

  • Expected to own tasks through to completion without supervision whilst managing customer and management expectations

  • Positive attitude and passion for good customer service and user experience

  • Should be willing to work on extended and irregular hours when required

  • Ability to present to internal audiences

  • Excellent organizational and time management skills

  • Ability to work efficiently and manage workload in a fast paced environment

  • Should be comfortable in working under pressure when required

Educational & Professional Qualifications

  • Bachelor’s degree or equivalent in Computer Science, Engineering or other relevant field or have equivalent proven industry experience.

  • Recent Citrix and Microsoft Certifications or equivalent proven industry experience.

  • CCEE Citrix Certified Enterprise Engineer

  • CDCD Certified Data Center Design

  • CCA Citrix Netscaler Administration

  • CCIA Citrix Certified Integration Architect

  • CCEA Citrix Certified Enterprise Administrator for XenApp

  • CCA Citrix Certified Administrator for Metaframe XP Presentation Server

  • MCSE

  • MCP

  • Net Comptia Network

  • ITIL Foundation 2 or higher is an advantage.

  • PRINCE2 or equivalent project management qualification or proven industry experience is an advantage

Primary Location: IN-IN-Noida

Work Locations: IN-Noida-WTT Sector 16 World Trade Tower, 15th Floor New Okhla Industrial Development Area Noida

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 8, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1811783

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.