Pearson Salesforce Administrator in Melbourne, Australia

Salesforce Administrator


It’s no secret that a good education has the power to change lives. The challenge lies in the pace with which Australia’s educational landscape is transforming. It’s no longer just about providing access, but also ensuring progress.

As the world’s leading learning company, we’re meeting this challenge with Australia’s most comprehensive blend of digital learning formats, printed texts, educator training resources, assessments, services and online assets.

Based in stunning, heritage-listed offices in Melbourne's Docklands, you have everything at your door step, not to mention the easy 2 minute walk from Southern Cross Station.

This is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in Australia. Working in partnership with universities across the country, the division provides online learning services including marketing, student recruitment, course content development, training and ongoing student support.

The Salesforce System Administrator is the administrator of the database and application environment within the Australian Online Program Management (OPM) team. The position is the liaison between the Global Higher Ed Managed Services Team, our support vendor and the marketing, student recruitment and student support functions within the Australian OPM team.

You will responsible for, but not limited to:

  • Configuring and enhancing the application, leveraging experience with built-in admin, reporting, and development tools

  • Maintain data integrity through de-duplication, standardisation, verification as well as the importing and exporting of data

  • Provide level 1 technical support for Marketing Cloud and any other integrated platforms and applications

  • Analyze user requirements and issues and provide best fit solutions while maintaining the integrity of the existing applications.

  • Create and maintain users, customise and implement profiles, security settings, roles and data sharing rules


Skills and Experience:

  • You will have at least three to five years’ commercial experience working as a SalesForce administrator and have a strong understanding of best practices and functionality

  • You will be a Salesforce Certified Administrator (ideally advanced) and hold a Bachelor in IT or similar

  • Experience using data loader and de-duplication tools and an understanding of relational databases and database integrity tools

  • Excellent project management and organisation skills

  • Outstanding troubleshooting/problem solving skills

  • Ability to prioritise workload, gather and analyse detailed information, think logically and in a process oriented fashion

Now it’s time to tell us about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

At Pearson, we value the employee journey and pride ourselves in building an inclusive and diverse culture.


Primary Location: AU-VIC-Melbourne

Work Locations: AU-Victoria-Melbourne-Goods Shed South 707 Collins Street Goods Shed South Melbourne 3008

Job: Technology

Organization: Technology & Operations

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Apr 12, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1804609

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.