Pearson Technical Solutions Manager in London, United Kingdom
Technical Solutions Manager
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Why We Need You
We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.
About the Role
Based in either Harlow or London and reporting to the Head of Operations, Delivery and Design the Technical Solutions Manager will provide technical knowledge and expertise to internal and external customers, focusing on platform choice, integration, and delivery of online and blended products and services within a customer’s VLE or proprietary platform. The successful candidate will advise, lead and manage technology solutions, delivery and implementation, ensuring on time delivery and integration of all projects assigned.
The candidate will be an existing effective and confident Technical Solutions Manager with leadership qualities and be an expert in learning technologies and tools, including assessment technologies, VLEs and, ideally, authoring tools. The Manager will be part of the senior management team responsible for strategic planning, visioning, creation and refinement of technology and delivery processes and recommending best practice/direction in terms of technology environments to ensure solutions are innovative. The post holder will be a technology specialist with strong digital development skills and a good knowledge of the digital learning landscape.
This role will be instrumental in building the foundations of a growing function and will play a key role in developing our digital/technical capabilities and ways of working.
Strategy and Scoping
Responsible for technical strategy, vision and leadership, through engagement with the wider business functions and vendor technical teams.
Lead requirements gathering from a technical perspective taking the learning needs as designed and scoped by the Lead Learning Designer, and translating into the best technology solution
Expert in LMS tools & integrations to enable best use of the VLE, taking into account any considerations or services to be explored or developed around LMS use
Central liaison between Operations and the central technology enabling team
Gather and capture customer platform/VLE requirements working directly with the customer as part of the Design and Solutioning phases
Solution development & delivery
Provide technical direction for the design, development, delivery and ongoing support and maintenance from definition phase through to implementation and post-delivery.
Apply significant knowledge of industry trends and developments to improve services to our customers.
Recognise platform and system deficiencies, and implement effective solutions.
Assess learning and authoring tools from a technical perspective and advise on how they can be used to achieve learning objectives and educational goals.
Maintain and regularly update the team's master implementation schedule for all customers ensuring implementations stay on schedule and SLAs are met. Flag any risks and prepare mitigation plans.
Manage technical resources (working with offshore technical teams) within budget and project schedule.
Ensure products are designed to be supported operationally post-delivery, defining support processes and services, knowledge banks, KPIs and SLAs, working closely with LMS providers and customers to ensure ongoing customer support of deliverables
Create communication and support plans for all opportunities either in conjunction with the customer’s own Technical teams or via the third party LMS provider(s). Work closely with these teams to resolve technical and coding problems.
As the department scales, you may be required to recruit, train and develop team members or outsourced resources, matching skills and experience required to respond to the needs of our business.
Set comprehensive goals for performance and growth within your team in line with HES strategy
Education, Qualifications and Experience
Bachelor’s Degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering or similar
An expert in Moodle, Blackboard and Canvas with a demonstrated knowledge of tools and plug-ins
Demonstrable experience in a similar role
Knowledge of Agile methodology and Six Sigma approach
Proven experience of managing teams in a fast-paced technology environment, using LMS functionality (and standalone or SCORM multi-media content).
Knowledge of coding, test scripts and APIs to integrate with external systems and migrate content
Experience of data collection and reporting across VLEs and associated authoring tools to ensure that reporting is set up in a way that provides client and internal teams with appropriate data on learning experience and student behaviour.
Personal Style and Behaviour
Professional approach at all times
Excellent communication skills
Flexible, proactive and adaptable
Excellent technical and analytical thinking skills
Demonstrate behaviours in line with Pearson values
Disciplined and process driven, yet flexible enough to adapt to changing priorities
Confident and able networker with an ability to form trusted relationships and influence and lead at all levels, often with virtual teams.
Excellent customer service and interpersonal skills
Passion for applying technology to solve client business issues
Commitment to quality and customer satisfaction
Primary Location: GB-GB-Harlow
Other Locations GB-GB-London
Work Locations: GB-Harlow-Kao Park Kao Park London Rd Harlow CM17 9NA
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Sep 4, 2018
Job Unposting: Oct 2, 2018
Schedule: Full-time Regular
Req ID: 1812239
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.