Pearson Service Desk Analyst. in Colombo, Sri Lanka
Service Desk Analyst.
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.
Pearson Lanka is currently seeking a Associate Service Desk Engineer is responsible for working with internal and external engineering teams to rapidly resolve major and minor incidents. And ensures day-to-day service delivery problems are resolved and works on special projects as assigned
Based in Orion City, Colombo, you will provides tier 1 support for all servers and systems in the production Pearson products, SaaS infrastructure (OS, UCS, VM, Storage, Cloud) and DB support.
Works closely with tier 2 and 3 support teams to resolve events and complete projects, assists Incident Management team during and after events to gather information and troubleshoot incident root cause. Also conduct Initial troubleshooting and provide analysis in all areas while escalating to the next tier
We’re proud of our people - their drive, talent and enthusiasm. Here we work together to deliver exceptional outcomes that push the limits. We’re passionate about our mission to help others reach their full potential through learning and education and this passion demands we only hire the very best.
MCSA (Microsoft Certified Solution Associate) or RHCSA (Red Hat Certified Systems Administrator) is preferred
Bachelor’s degree in Computer Science, MIS, related field or equivalent
2 years in IT industry including 1 years work experience in equivalent capacity
Understanding in enterprise infrastructure including Networking,Virtualization, Storage and Cloud computing.
ITIL training a plus
Pearson’s corporate values are Brave; Imaginative; Decent and Accountable. It is crucial that these values resonate with you and you are able to embody these values. You will be naturally positive, adaptable, proactive, organized and comfortable operating in a changing and ambiguous environment.
In exchange for your hard work you will be rewarded with a competitive compensation package, potential eligibility for an annual bonus, supportive peers and management team, opportunities to participate in sporting and social events, career development, training programs and other benefits. Other benefits include transportation services, potential eligibility for Pearson Shares (save for shares scheme), and OPD / Insurance / Medical.
Please apply by submitting a CV and cover letter and please note that only short-listed candidates will be contacted via phone.
Primary Location: LK-1-Colombo
Work Locations: LK-Colombo-Orion City Sascon Bldg Orion City Sascon Building No. 752/5 Dr Danister De Silver Mawatha Colombo
Organization: Technology & Operations
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: May 1, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1804003
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.